Video 1: welcome to movin and removin
Video 2: Picking up Supplies
Before every job, you will need to pick up the truck and supplies first.
Typically, you will stop at the address provided to pick up supplies, which usually includes the big grey dolly, tool bags, moving blankets, wrap, and any other requested items.
After collecting supplies, you will pick up the truck.
Once both supplies and truck are ready, head to the client’s pickup location.
Your manager will send you the times and addresses for both pickups prior to the move.
Being organized and prepared before leaving saves time and ensures the move runs smoothly.
video 3: Picking up the truck and communicating with the client
Before every move, your manager will send you an email or text message with all job information. This includes the client’s name, phone number, pick-up address, drop-off address, and important notes about the job.
The job start time listed in the message is the time you must arrive at the client’s pick-up address — not the time you begin work. You will need extra time to pick up supplies and the U-Haul truck, and your manager will schedule you earlier to allow for that.
For example:
If the job starts at 9:00 AM, do not expect your shift to begin at 9:00 AM. You may be scheduled for 8:00 AM to ensure you can pick up everything and arrive at the client’s home on time.
Reaching out to the client before arrival is extremely important.
It is the lead mover’s job to contact the client at least 15 minutes before arrival, introduce themselves, and confirm the ETA. A simple message works:
“Hey, my name is ____ from Movin and Removin. I’m one of the movers on your job today. We should be there in about 15 minutes.”
Even though the lead mover reaches out, it is still both movers’ responsibility to make sure the client has been contacted. Always double-check that communication has been made.
Remember: Whatever the job start time is, that is when the client expects you at their door. Be on top of your timing and reach out as early as possible — clients often have questions, concerns, access instructions, or special requests.
Do not forget to reach out before you start your route to keep the client informed and ready.
video 4: Arrival at the pickup location
When you arrive at the pickup location, call the client — do not text.
Say something like:
“Hey, this is ____ from Movin and Removin. We’re pulling in right now.”
Different locations (houses, apartments, condos, offices) may have special parking instructions, so always communicate. Clients often know the best place to park the truck, and many will be waiting outside.
Once you pull up, the non-driver should get out first, introduce themselves, and help guide the driver into the safest and most efficient parking spot.
After parking, the driver will get out. From here, you can either walk directly to the client’s unit if they insist, but most of the time it’s better to open the back of the truck first and grab useful items such as the tool bag, moving wrap, or dollies.
Keep the situation in mind:
For houses: If the truck is only a few feet away from the front door, you may not need to bring much with you right away.
For apartments: If you’ll be using stairs, hallways, long walks, or elevators, grab what you need before going inside to avoid extra trips.
The client will then bring you inside and explain the details of the job. Every move is different. Clients may point out what items stay, what items get thrown out, which pieces need special care, or any unique instructions. Make sure you clearly mark items the client is keeping versus items being thrown away.
If you notice any scratches or physical damage on items, take photos before moving them and inform the client. This protects both you and the company by documenting pre-existing damage.
After you’ve received all instructions and confirmed the condition of items, you can begin the move.
video 5: Customer service and professionalism
Being polite and professional with customers goes a long way. How you interact with clients affects tips, reviews, and whether we get repeat business. Being courteous, accommodating, and attentive is important, but remember: the client is paying for moving services, not conversation.
Some examples of professional behavior:
At the drop-off, ask the client where they would like boxes placed instead of assuming. It shows you care.
At the end of the move, ask if there is anything else that needs to be moved before you leave. This helps leave a lasting impression and can positively affect tips.
Small gestures, like holding doors, assisting with moving items efficiently, and following the client’s placement instructions, show care and professionalism.
Important: There is a fine line between being polite and spending unnecessary time chatting. Even if the client is friendly, avoid engaging in long conversations that slow down the move. Always stay focused on the job while remaining respectful.
Being professional, efficient, and courteous leaves a lasting impression and helps both you and the company get more jobs and positive reviews.
video 6: setting up the truck
Once you’ve parked the truck and reviewed the job rundown with the client, it’s time to start the move. Before loading any items, make sure the truck is properly set up.
Lower the ramp and ensure it is locked and secure. Take out the dollies, straps, tool bags, and any other necessary supplies. Clear space in the truck for packing and make sure blankets, tools, or other items are not in the way.
Also, make sure you have a safe, clear path from the truck to the client’s location. Keeping the truck organized and your supplies easily accessible saves time, avoids confusion, and helps the move go smoothly.
Safety and organization are key. A clean, prepared truck makes every move faster, safer, and more efficient.
video 7: packing the truck, part one-strategy
Each job is different, but most of the time we need to fit all of the client’s items in the truck on the first trip. Being strategic when loading the truck is extremely important. Efficient packing saves time, prevents items from shifting during transport, and reduces the need to rearrange items later. Before loading, start by clearing a direct path from the client’s home to the truck and remove any obstacles to ensure a safe, efficient workflow.
Load boxes first. Boxes are lighter, easier to stack, and create a strong base layer. After that, move on to large or heavy furniture such as mattresses, bed frames, couches, recliners, dressers, and tables. Always wrap these items before moving them to prevent damage:
Mattresses: Always use a mattress cover. Do not move a mattress without one unless the client specifically requests it.
Couches and recliners: Wrap the exterior to protect the material, as these items are heavy, bulky, and prone to scratching walls, doors, or stairwells.
Dressers: Wrap the item carefully. For heavy dressers, it can help to place a blanket on top and then wrap the remainder snugly. Make sure drawers are secured and won’t slide during transport.
Keep track of which room each item comes from. This makes unloading and placement much easier.
Take special care with fragile items such as artwork, mirrors, or glass. Wrap them carefully and separate them with blankets inside the truck to prevent damage.
Planning and organizing the truck carefully at the start saves time, prevents damage, and ensures a smoother move from start to finish.
video 8: packing the truck, part two-execution
Proper planning and execution are critical when loading the truck. Always plan how to carry each item before moving it. Heavy or large items pose a higher risk of bumping into doorways, stairwells, or walls, so they must always be wrapped.
Fragile items like TVs, mirrors, and glass should be shrink-wrapped at the client’s location and then additionally protected with blankets once inside the truck. Blankets should also be used on furniture such as dressers to prevent scuffs, dents, or shifting during transport. This ensures nothing is damaged and prevents other items from falling onto them.
Remember, clients can be very sensitive about their belongings, so proper protection is essential. While accidents can happen, our expectation at Movin and Removin is to never break or scuff items. We take pride in doing an excellent job, and careful handling reflects that commitment.
When securing items in the truck, use ratchet straps to secure tall items to the walls, and place blankets between furniture pieces to prevent scratches or dents. Check for anything that could move or fall, and strap it down as needed. It’s better to overprotect than risk damage. A careful load ensures a smooth and safe unload.
video 9: Equipment skills - quick tutorials
This section provides quick tutorials for the key equipment you will use on every move. There is a fine line between using enough wrap and securing items and overdoing it.
For small or light items, like an end table that one person can easily carry, you usually don’t need to waste time wrapping it, although there may be situations where additional protection is necessary. These items usually only need a blanket for protection. Focus on wrapping larger items at the start of the job; the rest can simply have blankets.
Shoulder Straps(For heavy items only):
Lift with your legs, not your back.
Communicate with your partner before lifting.
Keep items balanced and take small, steady steps.
Wrapping Furniture:
Cover corners first, then the sides.
Secure the blanket with shrink wrap.
Tape drawers closed before wrapping.
Ratchet Straps:
Hook both ends securely.
Pull slack tight before ratcheting.
Tighten firmly, but never crush the item.
Tight Spaces:
Measure before moving large furniture.
Tilt items diagonally when needed.
Cover corners with blankets to protect walls.
Practice these techniques often until they feel automatic. Proper use of your equipment ensures moves are safe, efficient, and professional.
video 10: unloading at drop-off
Unloading the truck is a little different from loading. When you first open the truck, you will often need to take the items that are closest to you, which may include miscellaneous or small items. This is normal — the unloading process will work in reverse compared to loading.
When you reach the drop-off location, park where the client recommends, always choosing the closest safe spot. Before unloading, take a moment to check the new space and ask the client where items should go if needed. Clarify placement to avoid confusion or mistakes.
Don’t wait until the very end to handle the heaviest items, such as dressers, beds, or couches. You will be tired if you leave them for last, and it may increase the risk of injury or mistakes.
Unload fragile items first, such as televisions, mirrors, and glass. Keep your pace consistent and controlled to prevent damage. Be respectful of the client’s home — if they ask you to remove shoes, use protective covers, or follow any other special instructions, do so.
When finished, double-check the truck to make sure nothing is left behind. A clean truck and a satisfied client are the keys to ending the job the right way.
video 11: taking payment
At the end of each job, the lead mover handles payment while the non-lead mover ensures all blankets are folded and nothing like tools, dollies, or supplies — is left behind. Payment is calculated from when you arrived at the client’s pickup location until the job is fully complete, minus any breaks (like a lunch break). Round the total hours to the nearest 15 minutes.
We also have a two-hour minimum charge. Even if a job only takes 1.5 hours, the client will be billed for 2 hours.
Before collecting payment, check with the client one last time:
“Is there anything else you need help with before we finish?” — This can leave a positive impression and can increases tips.
Then say, “You will receive an email with a link for a five-star review. We appreciate your feedback.”
After that, text dispatch to confirm the job is done.
HOW TO CALCULATE PAYMENT (WITH CURRENT RATES):
Note: These are our rates at the moment, but they may change seasonally or for other reasons. If our rates do change, you will be notified and should plug in the updated numbers for your calculations.
Hourly rate: $129 / hour
One-time truck, travel & supplies fee: $129
Standard Arizona Taxes and Service Fee: varies by location (typically 5.6%–11.2%)
Example Calculation:
Job takes 3 hours and 13 minutes (rounded to nearest 15 minutes → 3.25 hours)
Hourly cost: 3.25 × $129 = $419.25
Add one-time fee: $419.25 + $129 = $548.25
Add Taxes and Service Fee (example rate 8%): $548.25 × 0.08 = $43.86
Total due: $548.25 + $43.86 = $592.11
Collect that total, provide a receipt if the client wants one, and make sure they are satisfied.
VIDEO 12: JOB CONDUCT AND EXPECTATIONS
At Movin and Removin, professionalism matters. Every mover represents the company, so you must follow these expectations:
Do not show up under the influence of any substance, including marijuana. Violation will result in immediate termination.
Keep conversations professional. Avoid discussing drugs, alcohol, sex, or jail.
Respect client boundaries. Never hit on clients, ask for numbers, or attempt to connect on social media. Your relationship with the client ends at the job.
Work efficiently. Clients are paying hourly, and every job is quoted based on expected time. Delays can impact the client and overall pricing.
Breaks are limited. One unpaid break per move is allowed, up to 15 minutes. Notify the client before taking a break, and do not use the truck to leave the job site for food or drinks. Bring your own.
Following these rules ensures a safe, professional environment and helps the company maintain a strong reputation.
How to wrap a couch
In the video, it’s mentioned that you should start wrapping from the bottom corner and go underneath the couch to cover it thoroughly. However, in practice, you don’t always need to follow that exact method. Focus on wrapping the outer edges and corners thoroughly, as this is usually sufficient.
You typically don’t need to wrap underneath unless the couch is particularly valuable or if the moving conditions are challenging (like narrow hallways or stairs). Also, it’s helpful to have two people: one person to hold the wrap steady and the other to move around the couch.
In short, the main goal is to protect all the important parts of the couch while keeping it efficient and effective.
How to wrap a dresser
When wrapping a dresser, our primary goal is to protect the corners and ensure the drawers remain secure. We start by placing a moving blanket over the dresser to protect it from scuffs and scratches. This blanket creates a protective layer over the main surfaces. After that, we use shrink wrap to secure the blanket and keep the drawers from sliding open during the move.
Unlike the video—where they use multiple blankets and tape—we don’t use tape. Instead, we focus on wrapping all the corners and making sure the drawers are fully covered and secured with the shrink wrap.
how to mount a tv
company policies
1. Call-Out Policy
You cannot call out for a scheduled move. Because we work with small teams of two or three movers, missing a shift puts the entire job at risk. The client is expecting us, and last-minute callouts make it extremely difficult—or impossible—to replace you. This can lead to lost business and major issues for the whole team.
Calling out without at least 24 hours’ notice can lead to termination. We cannot emphasize enough how important reliability is. This is not a job where you can wake up and decide not to come in.
2. Smoking Policy
We maintain a no smoking policy. Cigarette smoke lingers on clothes and can transfer onto clients’ furniture. Many apartment communities are smoke-free, and smoking also wastes time on the job. For these reasons, smoking before or during moves is not allowed.
3. Company Attire Policy
When showing up for a move, you are required to maintain a professional appearance. You must wear either a company shirt (if one has been provided to you) or plain clothing with no logos. Clothing should look clean and presentable.
You must also wear closed-toe shoes at all times. No flip-flops or shoes that can easily slip off are allowed. This is a physical job, and proper footwear is necessary to prevent injuries and ensure you can safely carry items without slipping or losing balance.
A good example of proper attire would be a company T-shirt paired with jeans or similarly durable pants. The goal is to look clean, professional, and ready for physical work.
4. Efficiency & Breaks Policy
This job requires consistent movement and steady pace. Moving is physical work, and clients are paying by the hour, so efficiency is extremely important. This is not a job where you can take a break every few minutes or slow down unnecessarily.
For most moves, we allow one 15-minute break. This is enough time to eat a quick snack and rest briefly. For very small moves (for example, a 2-hour move), breaks are typically not encouraged unless absolutely needed. If a move is unusually large or physically demanding, more break time may be discussed ahead of time, but it must be approved in advance.
Water breaks are always allowed, but they should be very quick—usually under one minute. Grab water, hydrate, and get right back to work.
Also remember: after loading at the pickup location, the drive to the drop-off location naturally acts as a break. During this time, you’re sitting, resting, and recovering before the unloading. So even if the job feels nonstop, you do get downtime built into the workflow.
Overall, we need movers who can stay active, stay efficient, and keep a consistent pace to ensure we provide the best service to our clients.
5. No Off-Site Errands Policy
Under no circumstances are movers allowed to take the truck off-site for food or water. It’s essential to come prepared with your own lunch and beverages before the move begins. Leaving the job site to get food or water is not permitted, as it disrupts the schedule and inconveniences the client. Always ensure you have everything you need before you arrive at the location.
6. Client Interaction Policy
Movers are not allowed to hit on clients, flirt, or ask for any personal contact information such as their Instagram, phone number, or other social media. Even if a client seems friendly or shares similar interests, your relationship with them must remain strictly professional at all times.
If we find out that you initiated anything personal—asking for their number, IG, Snapchat, etc.—it can lead to immediate termination.
The only exception is if a client asks you for your information first. In that situation, it is allowed, but you may never be the one to initiate.
Maintaining professionalism ensures we protect the company’s reputation and the comfort of every client we work with.
Policy & Procedures Test
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